WRTA ADA In-House Application Process
All persons who wish to become WRTA ADA eligible can contact PTM Brokerage Services, Inc. (PBSI) at 508.791.WRTA option 3 to set up an appointment for the in-house application process.
PBSI is located at 60 Foster Street (Hub) Worcester, MA 01608 [ map ], and free round trip transportation is provided for all individuals within the ADA service area when traveling to the PBSI office to start the in-house application process.
When you arrive, you will be asked to complete an application. Then you’ll have an opportunity to sit with staff to have the service explained to you and to ask questions on a one-on-one basis. You are always welcome to bring someone with you to fill out the application if you would feel more comfortable. Your companion also receives free round trip transportation as long as they are picked up and dropped off at the same location as you.
When you come to your appointment, please be sure to bring the following information with you:
- Contact Information: Please bring the name, address, and telephone number for the licensed healthcare professional* (HCP) who is most familiar with your disability.
- If you are applying for service based on a cognitive disability, please identify the licensed HCP who is most familiar with the limitations associated with your cognitive disability; if your disability is emotional, you might identify a Psychologist, Psychiatrist, or Licensed Social Worker who is most familiar with the limitations associated with your emotional disability.
* HCPs include licensed Physical Therapists, Occupational Therapists, Psychiatrists, Psychologists, Mobility Instructors, and other licensed Rehabilitation Professionals and Physicians.
- Emergency Contact Information: Please bring the name and telephone number of someone who the WRTA can contact in case of an emergency.
- Mobility Device: For your safety, if you will be traveling on the ADA paratransit service with a mobility device (wheelchair, scooter, or other device), you must bring that device to the in-house application process. While you are here, staff will weigh and measure the device with you in it, to be sure it is transportable on WRTA accessible vehicles (click here for the definition of a "Common Wheelchair").