WRTA Paratransit

WRTA ADA In-House Application Process

All persons who wish to become WRTA ADA eligible can contact PTM Brokerage Services, Inc. (PBSI) at 508.791.WRTA option 3 to set up an appointment for the in-house application process. 

PBSI is located at 60 Foster Street (Hub) Worcester, MA 01608 [ map ], and free round trip transportation is provided for all individuals within the ADA service area when traveling to the PBSI office to start the in-house application process.

When you arrive, you will be asked to complete an application. Then you’ll have an opportunity to sit with staff to have the service explained to you and to ask questions on a one-on-one basis. You are always welcome to bring someone with you to fill out the application if you would feel more comfortable. Your companion also receives free round trip transportation as long as they are picked up and dropped off at the same location as you.

When you come to your appointment, please be sure to bring the following information with you:

* HCPs include licensed Physical Therapists, Occupational Therapists, Psychiatrists, Psychologists, Mobility Instructors, and other licensed Rehabilitation Professionals and Physicians.

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