WRTA Paratransit

Interactive Voice Recognition

December 19, 2012

Dear Paratransit Rider,

The Paratransit office is in the process of completing installation of new features to our telephone system. These new features will allow you to speak into the phone or use the telephone keypad to get trip information. With these new features you will be able to:

We will also be using an automated call-back system. With these new features you will:

Previously a live transportation representative called to confirm your trip information. Now, you will receive a call with an automated voice with your trip information. As always, be sure to keep a pen and paper handy by the phone, or let the call go to voicemail so you can retrieve the information later when it is convenient for you.

If you would like to use the added features you will need the following:

When you contact PBSI, staff will ask you to update your address, telephone number, cell phone number and e-mail address. Please be patient, the success of this project is dependent on correct information. Thank you for taking the time to read this letter. We will be mailing additional information to you as we get closer to making these added features available. If you have any questions, please call 508.791.WRTA option 3, your call center representative will be happy to assist you

If this information is needed in another language, please click on the Google Translate feature above.

Arabic: "أذا أردت ترجمة هذة المعلومة للغة أخرى اضغط على مفتاح جوجل فوق"
Chinese: 如果此信息需要用另一种语言,请点击谷歌翻译的上述特征。
Polish: W celu przetłumaczenia powyższego tekstu należy skorzystac z translatora Google. Link do translatora znajduje sie powyżej.
Portuguese: Caso essa informação seja necessária em outro idioma, favor clicar no link do tradutor da Google acima.
Spanish: “Si necesita esta información en otro idioma, por favor use la herramienta de “Google Translate” ubicado arriba en esta página.”
Swahili: Kama unahitaji habari hii katika nyingine lugha, unaweza kubonyeza mahali panaandikwa “Google Translate” hapa juu.
Vietnamese: Nếu thông tin này cần được xem trong ngôn ngữ khác, xin vui lòng chọn tính năng Google Translate ở trên
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