WRTA Paratransit

Refusing ADA Service Due to Behavior

ADA service may be refused to a rider who engages in "violent, seriously disruptive, or illegal conduct." Seriously disruptive conduct does not include behavior or appearance that only offends, annoys, or inconveniences other riders or employees.

In cases where a rider must be refused ADA service, service must be terminated immediately. A written explanation of the service refusal should follow, including the process for appealing the decision. Documentation of the situation leading to refusal of ADA service is vitally important.

In certain cases, the WRTA Administrator or his/her designee may feel that service can still be provided safely if certain conditions are met by the rider. However, if the conditions are not met, service to the rider can be terminated immediately.

If this information is needed in another language, please click on the Google Translate feature above.

Arabic: "أذا أردت ترجمة هذة المعلومة للغة أخرى اضغط على مفتاح جوجل فوق"
Chinese: 如果此信息需要用另一种语言,请点击谷歌翻译的上述特征。
Polish: W celu przetłumaczenia powyższego tekstu należy skorzystac z translatora Google. Link do translatora znajduje sie powyżej.
Portuguese: Caso essa informação seja necessária em outro idioma, favor clicar no link do tradutor da Google acima.
Spanish: “Si necesita esta información en otro idioma, por favor use la herramienta de “Google Translate” ubicado arriba en esta página.”
Swahili: Kama unahitaji habari hii katika nyingine lugha, unaweza kubonyeza mahali panaandikwa “Google Translate” hapa juu.
Vietnamese: Nếu thông tin này cần được xem trong ngôn ngữ khác, xin vui lòng chọn tính năng Google Translate ở trên
Back to Top